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Restarting User Workspaces

This page explains how to restart user workspaces. This feature is useful if a user is experiencing errors on the platform.


The steps included on this page can only be completed by PW platform administrators and users with the org:admin role. For more information, please see About Group Roles.

Navigate to your organization settings (Username > Organization).

Screenshot of the user selecting Organization from the User dropdown menu.

On the next page, click Users.

Screenshot of the user clicking the Providers tab.

In Users, click the user’s name.

Screenshot of the user clicking a user's name.

In the user’s profile settings, click Options.

Screenshot of the user clicking Options.

Click Restart Workspace.

Screenshot of the user clicking the button Restart Workspace.

A dialog box will appear with the message Are you sure you want to restart [user’s] workspace?

Click Restart. After the workspace has restarted, you’ll see the message User workspace killed.


Please contact us if you restarted the workspace because the user was experiencing errors and the errors aren’t resolved after restarting.