Troubleshooting Resource Groups

This page lists common billing messages on organizations that use the flexible allocation system, what they mean, and how to resolve them.

"A resource group is required"

Message: A resource group is required: this organization bills through resource groups, so a group alone cannot select where a resource bills.

Cause: The request named a group but no resource group. This usually comes from an older script or API call.

Fix: Select a Resource Group on the form, or pass a resource group in the API request.

"… has no resource group. Assign one before starting it."

Cause: The resource was created before your organization switched systems, or it was removed from its resource group.

Fix: As the resource's owner, edit the resource and pick a Resource Group, then start it.

"No allocations are shared with you"

Cause: You can't create a resource group because no allocation is shared with any group you're in.

Fix: Ask an organization admin to share an allocation with one of your groups at the Use level.

"Allocation … has no budget set"

Message: Allocation X has no budget set. Please contact your administrator to set the allocation.

Cause: The allocation's Total is 0. A budget of 0 blocks new work; it does not mean unlimited.

Fix: Ask an organization admin to set the allocation's Total.

"You have exceeded the budget of allocation …"

Cause: The allocation passed a threshold that freezes new work, so new resources, starts, and moves onto the allocation are refused. Running resources are not affected by a freeze.

Fix: Ask an organization admin to raise the allocation's Total, or use a resource group on a different allocation.

"Resource group … cannot fund … resources"

Message: Resource group X cannot fund aws resources: its allocation Y does not allow them.

Cause: The allocation behind the resource group is restricted to other resource types.

Fix: Choose a resource group whose allocation allows this type of resource, or ask an admin to change the allocation's Allowed resource types.

"Allocation … is not rated in USD"

Cause: The allocation uses a custom consumption unit. Cloud resources are billed in dollars, so they can only use USD-rated allocations.

Fix: Choose a resource group on a USD-rated allocation.

"You no longer have access to resource group …"

Cause: The resource group was unshared from you after you assigned it. The resource keeps billing there until you change it.

Fix: Pick another resource group on the resource, or ask the resource group's owner to share it with you again.

"… bills an allocation that no longer exists"

Cause: The resource group's allocation was deleted, so the platform refuses to start its resources rather than bill nothing.

Fix: An admin of the resource group can change its allocation, or you can move the resource to another resource group.

"Only resources that are off can leave their resource group"

Cause: You tried to move or remove a running resource.

Fix: Stop the cluster or deprovision the storage, then move or remove it.

"Cannot delete a resource group with assigned resources"

Fix: Move, remove, or delete the group's resources first, then delete the resource group.

"… names a resource group for each of …"

Cause: Two users have shared resource groups with the same name with you, and the request didn't say which owner's you meant.

Fix: Open the one you want from the Resource Groups page, or ask one of the owners to rename theirs. Your own resource group always wins over a shared one with the same name.