Customer Success Engineer
Do you enjoy solving technical problems and helping users make the most of advanced computing technologies? If so, you might be interested in a position as a Customer Success Engineer at Parallel Works.
As a Customer Success Engineer, you will have the opportunity to work closely with our engineering, operations, and customer-facing teams in a cross-functional, distributed environment. Parallel Works is a leader in democratizing high performance computing technology to support compute-intensive research across academia, government, and industry. We are advancing our world-class technology platform and looking for a Customer Success Engineer to help support customers, maintain platform environments, test new capabilities, and contribute to the successful deployment of cutting-edge computing solutions. The ideal candidate is technically curious, detail-oriented, and passionate about helping customers succeed.
Responsibilities
- Field and triage routine support tickets, write bug reports, and escalate issues to the development team when necessary
- Manage base operating system and cluster software stack builds, ensuring compute environments meet or exceed established performance baselines
- Assist with testing, validation, and documentation of new platform features and releases
- Maintain internal support, operations, and systems engineering documentation
- Provide support to platform users and share best practices for making effective use of the platform and managed compute resources
- Experiment with installing, running, evaluating, and documenting new applications, orchestration frameworks, and AI agentic workflows in support of customer engagements
- Collaborate with engineering and professional services teams to troubleshoot customer issues and improve platform reliability
- Support customer onboarding, training, and technical enablement activities as needed
Skills and Qualifications
- 2+ years of experience in technical support, customer success engineering, systems administration, DevOps, HPC, cloud computing, academic/research computing, or a related technical field
- Familiarity with Linux operating systems and command-line environments
- Experience troubleshooting software, infrastructure, or distributed computing environments
- Strong written communication and documentation skills
- Excellent customer-facing communication skills and the ability to explain technical concepts to a variety of audiences
- Ability to manage multiple priorities and work independently in a remote environment
- Experience with cloud platforms, container technologies, schedulers, or orchestration frameworks is a plus
- Exposure to High Performance Computing (HPC), artificial intelligence (AI), machine learning (ML), or scientific computing environments is preferred
- Curiosity and enthusiasm for learning new technologies and solving complex technical challenges
Apply for this role
Submit your details below and we'll be in touch. The interview process includes a panel interview and an assessment designed to highlight your relevant skills.
Parallel Works is an Affirmative Action, Equal Opportunity Employer. As part of our standard hiring process for new employees, employment with Parallel Works will be contingent upon successful completion of a comprehensive technical evaluation and a background check. For more information on Parallel Works, please visit parallelworks.com.